Refund policy
Refund & Return Policy
At Flower Mood Studio, every arrangement is thoughtfully made to order using fresh, seasonal flowers. As flowers are perishable and each arrangement is prepared specifically for your order, please read our refund and cancellation policy carefully before placing your order.
Cancellations & Changes
If you need to cancel or make changes to your order, please contact us at least 48 hours before your scheduled delivery or pickup time.
Cancellations made more than 48 hours in advance are eligible for a refund.
Cancellations or changes requested within 48 hours of the scheduled delivery or pickup may not be eligible for a refund, as flowers and materials may have already been ordered or prepared specifically for your arrangement.
Fresh Flower Returns
Due to the perishable nature of fresh flowers, we are unable to accept returns or exchanges for change of mind.
Once flowers have been delivered or collected, please check your arrangement on the same day.
If your flowers arrive damaged, have a significant quality issue, or you have received an incorrect order, please contact us on the day of delivery or pickup and provide clear photos of the arrangement.
We will review the issue and, where appropriate, offer a suitable resolution such as a replacement, store credit, partial refund, or refund depending on the circumstances.
Flower Availability & Substitutions
Flowers are seasonal and subject to market availability. Images on our website represent the overall style, colour palette and feel of each arrangement.
Occasionally, a particular flower or variety shown may not be available. In these circumstances, Flower Mood Studio may substitute it with flowers of a similar style and equal or greater value, while maintaining the overall look and feel of the arrangement as closely as possible.
Natural variations in colour, size, shape and bloom stage are part of working with fresh flowers and are not considered faults.
Incorrect Delivery Information
Please ensure that all delivery details provided at checkout are correct.
Flower Mood Studio cannot be responsible for unsuccessful deliveries caused by incorrect or incomplete delivery information supplied by the customer. Additional delivery fees may apply if redelivery is required.
Contact Us
If there is an issue with your order, please contact Flower Mood Studio as soon as possible. We genuinely want you to enjoy your flowers and will always review genuine quality or order issues fairly.
Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.