Terms of service
Terms of Service
Welcome to Flower Mood Studio. These Terms of Service apply to your use of our website and to orders placed with Flower Mood Studio.
By accessing our website or placing an order, you agree to these Terms of Service and our other policies, including our Refund & Return Policy and Shipping Policy.
1. Orders
All orders are subject to availability and acceptance by Flower Mood Studio.
An order is considered confirmed once payment has been successfully received and an order confirmation has been issued.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of product unavailability, pricing errors, suspected fraudulent activity, or circumstances outside our reasonable control. If we cancel an order that has already been paid for, an appropriate refund will be provided.
2. Pre-Orders, Changes & Cancellations
Our floral arrangements are made to order and may require flowers and materials to be sourced specifically for your order.
Requests to cancel or change an order should be made at least 48 hours before the scheduled delivery or pickup time.
Please refer to our Refund & Return Policy for full details regarding cancellations, refunds and order issues.
3. Prices & Payment
All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that has already been confirmed, except where there has been an obvious pricing or technical error.
Full payment is required when placing an order unless otherwise agreed.
4. Flowers & Product Images
Fresh flowers are natural, seasonal products. Each Flower Mood Studio arrangement is individually made, and no two arrangements will be exactly the same.
Product photographs are intended to represent the overall style, colour palette, size and mood of an arrangement. Natural variations in flower colour, shape, size and bloom stage may occur.
5. Flower Availability & Substitutions
Flower varieties and colours are subject to seasonal and market availability.
If a particular flower, foliage or variety shown is unavailable, Flower Mood Studio may substitute it with a suitable alternative of equal or greater value, while keeping as closely as reasonably possible to the intended style, colour palette and overall feel of the arrangement.
6. Delivery & Pickup
Customers are responsible for providing complete and accurate delivery and contact information when placing an order.
Delivery times may be affected by circumstances outside our reasonable control, including traffic, weather and other unexpected events.
Additional charges may apply where redelivery is required due to incorrect or incomplete information provided by the customer or where delivery cannot reasonably be completed.
Please refer to our Shipping Policy for further information about delivery and pickup.
7. Care of Fresh Flowers
The lifespan of fresh flowers varies depending on the flower variety, environment and aftercare.
Once an arrangement has been delivered or collected, appropriate flower care is the customer’s responsibility. Natural deterioration over time is not considered a product fault.
If there is a significant quality issue when your flowers are received, please contact us on the same day as delivery or pickup, in accordance with our Refund & Return Policy.
8. Website Information
We make reasonable efforts to ensure that product descriptions, prices, availability and other information on our website are accurate.
However, occasional errors may occur. We reserve the right to correct errors or update information where reasonably necessary.
9. Intellectual Property
Unless otherwise stated, the content of the Flower Mood Studio website, including our branding, photographs, graphics, designs and written content, belongs to Flower Mood Studio or is used with permission.
Website content must not be reproduced, copied, distributed or used for commercial purposes without prior permission.
10. Liability
To the extent permitted by law, Flower Mood Studio is not responsible for loss or damage caused by circumstances outside our reasonable control.
Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Information provided when placing an order may be used as reasonably necessary to process your order, communicate with you and arrange delivery or pickup.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.
The version published on our website at the time you place an order will apply to that order.
13. Governing Law
These Terms of Service are governed by the laws applicable in Victoria, Australia, and applicable Commonwealth laws.
14. Contact
If you have any questions about these Terms of Service or an order, please contact Flower Mood Studio using the contact details provided on our website.